Customer Testimonials

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DealerRater Jul 6, 2022

The most awesome salesman as well as financial dept!! I recommend you shop there for your next new or used vehicle. Be sure to ask for Bryan Holmes. He is a pleasure to deal with!!!

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DealerRater Aug 23, 2021

I worked with Glendetta Hicks for the purchase of my car and she has the best customer service I have ever experienced. She has great customer service, communication and very knowledgeable!

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DealerRater Jul 29, 2021

I have bought 3 cars from here and just love the service I get from the sales dept. Ms. Harris was great as if she had nothing else to do for the day but help me. Told me everything I wanted to know about my new truck. Thank you i will be back again

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DealerRater Jun 25, 2021

Awesome service, Always smooth experience and they always keep me informed as to what is going on. Never waited a long period of time to pick up my Jeep.

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DealerRater May 15, 2021

Kiersten at Albany Chrysler Dodge Jeep Ram is the best. She is easy to talk with and very knowledgeable. Kiersten gave me great insight and very informative on helping close a deal. She was on it since the first day we spoke and took charge on what to do to help me! Great saleswoman and I will continue to work with her. Thank you Kiersten Great meeting you!

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DealerRater Sep 8, 2020

Lewis and Jeff did a great job with getting the Jeep I wanted from another dealership. They replied quickly on text and always kept me updated on what was going on.

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DealerRater Sep 7, 2020

The salesperson was very accommodating. She went above and beyond to make sure I got exactly what I was looking and I am very appreciative.

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DealerRater Sep 5, 2020

Service was a 10+ and service tech very professional. Took very good care of my Jeep!!!! thank you for awesome service. Very clean place to go.

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DealerRater Sep 4, 2020

Great Customer Service!!!!!!!!! I was well informed about my vehicle throughout my visit. Work performed in a timely manner!!!! I would gladly recommend 5 Star Chrysler to friends and relatives!!!

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DealerRater Aug 30, 2020

Very friendly and professional staff which made my experience in buying a car so much easier...Courtney and Andre took their time, did not make me feel any pressure

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DealerRater Aug 29, 2020

I am very impressed with the excellent service I received. Great customer care! You can sure tell it is under new management! These hard working people go the extra mile to serve you! It was the first time I had such great customer service with this place. When I told Rebakah how impressed I was with her customer service compared to the only 2 other times I came to service my car she explained that it was under new management and boy can you tell.

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DealerRater Aug 28, 2020

My first experience in the service department since I purchase my car was nothing but awesome.. Everybody was so helpful and friendly..I was in and out in not time.

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DealerRater Aug 27, 2020

My experience at this point has been good. Rebekah is very professional and friendly as well as other staff. I was starting to get a little upset it was taking several days to get me a loaner car, but Rebekah came through just before my blood pressure peeked. Lol So now they are trying see why my Jeep tail light just come on randomly at odd times day or night. Hope the guys in the back have good luck figuring that one out. Thanks Rebekah and Five Star of Albany

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DealerRater Aug 22, 2020

I so appreciate Jessie he worked hard and didn't give up until i was happy and driving away in my brand new 2020 Dodge Journey. Thank you so much.

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DealerRater Aug 21, 2020

Very helpful and professional. They made sure I understood everything clearly. They kept in constant contact with me and were very timely with the service.

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DealerRater Aug 20, 2020

Great Friendly transaction from sales to the manager, and finance made this a smooth transaction. Excellent customer service. They went out of there way to drop off the vehicle half way, and replaced a tire that had a nail in the sidewall upon delivery.

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DealerRater Aug 20, 2020

My experience was fine. Front desk staff were friendly and professional. Service began on my vehicle soon after I arrived and job description was completed; car was ready in less time expected. I was told the recall work could take a few hours; thankfully only took two.

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DealerRater Aug 19, 2020

Very nice and and answered all my questions to the best of their knowledge. They even told me if I had any more questions after I left just give them a call back and they would be more than happy to answer them. Which I thought was very nice...

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DealerRater Aug 17, 2020

My experience was awesome and Rebeca was friendly and professional with me as well as other customers that she served. It was absolutely gratifying for Gary Huffman to speak and acknowledge me and others while me waited!!!

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DealerRater Aug 8, 2020

The process was short simple to the point. Jeff minor sold me the car it was a good over all experience thanks for selling me a car

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DealerRater Aug 3, 2020

Customer service rep was very friendly and courteous. Did not have to wait long. The price was average. Would recommend to others. The representative was Rebecca

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DealerRater Aug 3, 2020

Friendly and great customer service. Really appreciated the work they did on my Jeep. The price is a little high but worth it. Great job

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DealerRater Aug 3, 2020

Ms. Hicks did a great job, she explain what the company did and how the company handle things and was listen very well to me.

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DealerRater Jul 30, 2020

The service that I received was excellent. The service advisor is very good with her customers. Thank you for all that you do. It’s appreciated.

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DealerRater Jul 26, 2020

Great service. The service lady was professional and made sure I was out the department in a timely manner. Service lady made sure I was satisfied.

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DealerRater Jul 26, 2020

Great service and great team. The service department made sure I was updated on all service needs and I was in and out in a good time.

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DealerRater Jul 25, 2020

I was having problems with my a/c not cooling continuously.Within a few hours tech had traced down problem and I got my jeep back with a/c cooling properly the next day.

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DealerRater Jul 24, 2020

The service was faster than I expected for warranty work and the staff were completely professional in all their interaction. I would definitely use their service department again.

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DealerRater Jul 24, 2020

It was good and mrs Rebecca was very nice and she help me all she and helped me with discount and they serve did a good job

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DealerRater Jul 24, 2020

Customer service was excellent- I was kept informed about all the worked required and pricing. The mechanic work was excellent and I would recommend to others.

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DealerRater Jul 23, 2020

I brought my daughter's avenger in because her windshield wipers was malfunctioning. Rebecca my service person was friendly and respectful of my time. She touched bases with me due to the length of time my car was there. I would come back again.

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DealerRater Jul 15, 2020

Mrs. Harris gave us great advice which lead to a rewarding experience. We were able to test drive the vehicle with limited wait time. The employees made me feel welcome and that my business was important.

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DealerRater Jul 15, 2020

Every one was very helpful and I’m very pleased with my new car! Y’all have a very good crew working there. This is my 2nd car I’ve purchased from here.

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DealerRater Jul 12, 2020

I thank her for the advice that she gave me about what was happening with my car. She was really concerned about my problem. She made me trust .

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DealerRater Jul 10, 2020

Rebekah gave personalizes service with a servants heart!!!! I tell all of my friends to go to five Star Dosge Jeep and Ram in Albany!!!!! Thank you Rebekka!!!!🤩

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DealerRater Jul 8, 2020

The service department is awesome. The customer service front desk is extremely courteous and willing to help in anything that is requested and needed. Good job.

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DealerRater Jul 4, 2020

Quaid and Jai did a very good job on my car and was very nice and had amazing customer service. Everyone did a great job.

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DealerRater Jul 4, 2020

It was a great experience. I would recommend anyone to use you all services. The diagnostic was everything I needed to know to get my vehicle back on the road.

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DealerRater Jul 2, 2020

I had a great experience overall, employees were very friendly and made me feel comfortable. I was able to drop my vehicle off and recieved a call when it was done as promised

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DealerRater Jun 29, 2020

Marian was very friendly and helpful. She was professional and gave great advice. Will tell my friend and family to come see her. Thank you also

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DealerRater Jun 28, 2020

I appreciate the professionalism that Rebecca exhibited. She maintained communication with me to inform of the status of my vehicle. I was pleased with my visited and the timeframe my vehicle was ready.

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DealerRater Jun 26, 2020

My service experience was top notch. Anthony was very friendly and helpful. The services provided were quick and efficient. I recommend this service department to all customers.

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DealerRater Jun 24, 2020

Great service if I had to rate my service provider Rebekah Johanna I would rate her 10/10 and would definitely recommend her to others, I will be coming here from now on.

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DealerRater Jun 23, 2020

When they say 5 Star, they mean it! Jeff Ery Williams worked with me to make sure I got the Hyundai car I wanted, at an amazing price. The service was excellent and I will be referring more people to this dealership.

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DealerRater Jun 21, 2020

The time spent while waiting was comfortable. I was treated with respect. The receptionist was polite. The service appears to be done well and no problems detected at this time..

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DealerRater Jun 18, 2020

Rebekah showed great customer service, care, and concern.. Her customer service rate was a 10! I will surely be returning for all my car needs!

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DealerRater Jun 15, 2020

The service was good. They were a lil late with diagnostic results to fix. The experience was good. No major issues were observed. I will come back.

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DealerRater Jun 15, 2020

The service was prompt and professional. The staff was helpful and made sure that I got the best value for the service that I opted for. I would recommend their services and will continue to use their services.

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DealerRater Jun 14, 2020

After traveling and having severe truck problems and feeling quite desperate, we called the nearest Dodge Ram dealership. We talked with Kevin (sales) who was very kind and told us he’d have someone meet us and help us out. Melvin was waiting on us and 3.5 hrs later we drove off in a new Dodge Ram truck. Tremendous service, AND they made our German shepard welcome too! Thanks so much to all who made our stressful situation better. Kim, Kathy and Sniper

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DealerRater Jun 12, 2020

Everyone was great. Rebecca made sure I was taken care of. I will come back time after time to get my truck and cars service there.

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DealerRater Jun 9, 2020

My experience was very satisfying. The customer service Rep was very friendly and had a beautifully inviting smile, and the customer service was phenomenal!!! She offered me several recommendations and put things that I definitely needed to get taken care of. Thanks Guys!!!

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DealerRater Jun 6, 2020

Very satisfied. Went in for a oil change and tire rotation on my 3500 Ram. Was treated like family from start to finish. Great dealership

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DealerRater Jun 6, 2020

Thanks to Mike the manager and Rebecca H., great team service. I had multiple problems and they handled everything with a smile every time. Great job.

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DealerRater Jun 3, 2020

I had an an oil change and an recalled airbag replaced. Kayla provides great customer service from beginning to end. The tech Greg was very professional. The lady cleaning and sanitizing was working very diligently to maintain a safe environment. Everyone I encountered was nice and friendly.

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DealerRater Jun 1, 2020

I recommend service to anyone. The staff is great and they are very kind friendly and they do good service to my car. I always bring my car back down here.they are number one in my book

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DealerRater May 31, 2020

Thank you Michael for being so nice! Sevice was great! I give yall 10 stars instead of 5! Thanks ! I'm looking forward to seeing you again!😁

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DealerRater May 29, 2020

I had an amazing experience with the service department. Rebekah was clear with all my options and needs. The work was in a timely manner

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DealerRater May 29, 2020

Great customer service! Will definitely be back!! These guys are hard working and Rebekah Hurwitz took great care of me!!! Thanks for everything you guys!!

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DealerRater Feb 27, 2019

I had a great experience at the dealership!! Brandon, Julie, and Jackie to name a few did a great job with helping me. I love me jeep!!

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DealerRater Feb 12, 2019

highly recommend Truvino Sims! When it came time to make deal, he was the man. He made the process of buying a car, a breeze! From here on out I will only be purchasing cars from Truvino.

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DealerRater Oct 29, 2018

I had a great experience with the dealership. Lisa and Kaitly was very helpful and friendly. I would recommend anyone to do business with the dealership.

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DealerRater Oct 14, 2018

I was greeted right away and the gentleman was very courteous and professional. Fred answered my questions and was extremely helpful. He took my car in and had it back to me within the time I had expected to wait. He escorted me to my vehicle and ensured that all was well before I pulled away.

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DealerRater Oct 5, 2018

Big thanks to Leroy Mitchell he did an awesone job by blessing ny brother. Lavaris with a Dodge Journey Nobody but GOD. I will be bring more people to him.

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DealerRater Aug 16, 2018

I came into the dealership today after a bad experience at the Honda dealership. Truvino was the salesman who greeted me at the door, after I explained my experience down the road he listened to what I wanted in a vehicle and asked if he could show me a few things. I went home in a 2019 Jeep Cherokee I didn’t think I would be able to get a deal but our salesman asked me to let him earn my business and that’s just what he did. Thank you so much! For your help and being so patient. You ...

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DealerRater Aug 3, 2018

Truvino sims is an outstanding salesman..very patient and even came out in the rain to help me..im very satisfied with this company..i recommend five star cdjr..thank you all so much for going over beyond to make this a good experience.

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DealerRater Oct 19, 2017

Leroy Mitchell was a great manager who took care of my needs and was patient and knew what I wanted. I would recommend any of my friends. I love my Nissan Altima great car.

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DealerRater Jul 17, 2017

Kristie Hortman was wonderful to work with. We are out of state so everything was handled online, and she was super responsive/helpful in emails during this whole process. I was torn on color and they ended up having the best OTD price out of the 20+ dealerships I contacted on the east coast (difficult vehicle and trim package to find). We drove 7 hours to pick it up and there were some small issues with the detail job that was performed on it (overspray from a vinyl conditioner, a few scratches, and a seat stain) but they were mostly fixed. There ...

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DealerRater Sep 25, 2016

Trust me they make things happen and work out in your favor. Real straight forward salesman Leroy took care of my experience. Give them a try you won't regret it.

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